The Right to Reach a Human Being
A guarantee of reaching an authorised, living person within a reasonable time on any channel, without being trapped in a labyrinth of bots or in mechanical bureaucracy.
Independent registration
The CHCO.tc™ Certificate and the byhuman™ Trustmark
From the Internal Operating System to the Shop Window: the Global Certification of Human-Centricity
In business today, organizations fall into the error of splitting people into artificial roles, labelling them customer (CX), employee (EX) or stakeholder (PX). CHCO.tc™ takes every interaction on one whole human axis (PRM, People Relationship Management), and so builds the bridge between an organization's internal quality of governance and its reputation in the outside world:
CHCO.tc™ Certificate
Internal operating system audit
Corporate stance
byhuman™ Trustmark
Consumer and stakeholder badge
The end customer
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The CHCO.tc™ Certificate (Whole Human & Operating System)
The CHCO.tc™ Certificate focuses on an organization's internal governance, its culture and its process architecture. It audits how the company clears away the bureaucratic and technological friction that wears people down, across its relationships with employees, customers and every other stakeholder.
Who is it for?
The BoardShareholdersAudit CommitteesCorporate Sustainability (ESG) Leaders
What does it measure?
Human-Process-System Alignment
Whether technology lifts the drudgery off people, and how human-centred the operational flow is.
The Triple Human Balance (DOMINE™)
The mathematical alignment between what management declares, what employees experience, and the reality customers and stakeholders live.
The Invisible Cost of Friction
Communication breakdowns inside the organization, silos, and leaks of operational energy.
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The byhuman™ Trustmark (The Shop Window & the Human-Centric Commitment)
The byhuman™ Trustmark is the public badge of trust awarded to organizations that complete the CHCO.tc™ audit successfully. It carries one message to the organization's customers, candidates and business partners:
“Under this roof, the first focus and the final word both belong to a human being”
Organizations carrying the mark guarantee three core principles to the outside world:
Respect for Craft and Human Labour
A promise not to devalue an employee's original labour, creativity and human judgement with synthetic copies, in internal processes and in the value produced.
Assurance of a Decision Made in Conscience
On consumer rights, employee career decisions and stakeholder relations, the final word belongs to an authorised person with a conscience, not to algorithmic systems.
Begin the certification journey
The byhuman™ Trustmark is the outcome of the CHCO.tc™ audit. Review the process, or start your application.