Assessment criteria
Human-Process-System Criteria
In the HCT doctrine, the success of a digital transformation is made up of 50% people (culture), 35% process and only 15% system (software).
This page explains why that “85%” stays invisible, and how it can be turned into a visible, practised discipline.
The heavy side of transformation: 85%
Most transformation programmes grow the part everyone can see (the software), while the part that actually decides the outcome stays silent: people, relationships and the way decisions are made.
The 85% Rule moves transformation away from the reflex of “buying technology” and into the design of culture and process.
Why is “growing the 15%” not enough?
Software cannot repair a broken relationship design. Unclear responsibility, silos and low trust simply spread faster once they turn “digital”.
This is why HCT codes the mindset with PRM, measures it with DOMINE and carries it into the field with V10. The rule is simple: build the 85% first, then accelerate with the 15%.
Communication chaos, lost trust and eroded motivation are costs that never appear on a balance sheet, yet they decide the transformation.
A long-term relationship built on trust instead of a short-term transaction: the sustainable ground for creating value.
Three practical questions that make the 85% concrete
Before choosing software, look for clarity in culture and process. These three questions make the human side of a transformation visible.
If “who does what, by when, and with which output?” has no clear answer, technology only automates the uncertainty.
Flows that ignore human experience create more friction the faster they run.
You cannot transform what you do not measure. Measurement is not only a report; it has to be a cultural discipline.