The Right to Reach a Human Being
A guarantee of reaching an authorised, living person within a reasonable time, without being trapped in a labyrinth of bots in customer service.
Threshold & Ethics
The Human Threshold and byhuman™ Principles
In the age of artificial intelligence and automation, organizations are moving trillions of dollars of resources into technology infrastructure without analysing their people and their processes. Yet uncontrolled automation does not deliver agility; it leaves the business world facing a deep “Productivity Paradox” and a growing “AI Fatigue”.
That 70% of digital transformation projects end in failure has little to do with the technology itself. It comes from cutting the human being, the real carrier of the system, out of the process architecture.
A certification authority
Not a claim in the shop window, but independent certification
CHCO.tc™ (Certified Human Centric Organization) is a global certification authority, founded to rescue organizations' claims of “human-centricity” from being an empty PR exercise, and to certify the balance of People, Process and System against independent criteria.
PeopleProcessSystem
Commitments
byhuman.tc™ Consumer Principles and Commitments
Organizations that pass the CHCO.tc™ audit and earn the byhuman.tc™ mark commit to these three principles, towards consumers and society, at every point of contact with the outside world:
Respect for Craft and Human Labour
The protection of value produced by original human judgement, creativity and labour, and not only of synthetic copies.
Assurance of a Decision Made in Conscience
On consumer rights, critical services and decisions that affect human life, the final word belongs to a person with a conscience, not to an algorithm.
The difference
Why CHCO.tc™ first, and byhuman.tc™ after?
Existing certification initiatives
The certification initiatives that exist today try to audit only the “output” that is produced: text, image, code. But a human customer experience cannot be sustained while internal processes and the approach to leadership stay as they are.
The CHCO.tc™ approach
CHCO.tc™ is the first and only corporate operating system model that audits not only the output, but the organization's decision-making mechanism, its process architecture and its technology ethics directly.
Decision-making mechanismProcess architectureTechnology ethics
How does the certification process work?
The CHCO.tc™ audit is the precondition for the byhuman.tc™ mark. Review the process, or start your application.